wdcp panel cannot be opened.

Published: 2014-12-26

  1. Opening the wdcp panel prompts "Cannot connect to mysql, please check whether mysql has started and whether the user password is set correctly"

    Follow http://faq.myhostadmin.net/faq/listagent.asp?unid=417 to first log in to the server remotely via ssh

    Enter sh /www/wdlinux/tools/mysql_wdcp_chg.sh and press Enter. If the wdcp interface still cannot be opened, please submit a ticket and we will check and verify.

  2. Opening the wdcp panel shows a blank page

    2.1 Caused by incorrect login IP restriction settings in the wdcp backend; fix method:

        Follow the Remote login tutorial to first log in to the server remotely via ssh

        Enter sh /www/wdlinux/tools/wdcp_login_cbip.sh and press Enter 

     For wdcp versions 3.0 and above, enter sh /www/wdlinux/wdcp/shell/wdcplogincip.sh

    2.2 Caused by the root partition being full. Check whether some logging has been enabled and caused it; delete it, then run service wdapache restart

  3. Check whether url.conf exists in the /www/wdlinux/wdcp directory.

    For wdcp versions 3.0 and above, check whether the /home/wddata/wdcp/conf directory contains url.conf

    This file stores the domain name for wdcp login. Delete the file to log in to wdcp using ip+port

https://www.west.cn/faq/list.asp?unid=722 WDCP common tools

If the above methods do not resolve your issue, please submit a ticket and we will check!