The available balance in the agent platform backend is negative, or the business cannot be activated/queried normally.

1. First upgrade the agent platform to the latest version, then check whether the available balance in the backend is correct. If it shows -1, please click Backend Menu Daily Management ==> Log View ==》 to view the latest log (Figure 2). You can see the detailed error. If it shows md5 verification failed, this error indicates that the API account and password are set incorrectly! If errors such as "xxxxx IP is not authorized" appear, please log in to the official West263 website Member Center ==> Agent Management ==>API Interface Configuration (Figure 3) to configure.
   (Special note: The agent platform API account and password are not the agent platform system administrator account and password.)

   
   
   (Figure 1)
   
   
   (Figure 2)

   
   

(Figure 3)