What should I do if I forget my member security information?

If you forget your security question/answer during security verification and cannot log in, please refer to Method 2 to reset it.

If you have forgotten your security question answer, there are two ways to reset it:

1. If the mobile phone reserved on your account is still in use, you can reset the security question/answer via SMS verification, as shown below:

2. If the mobile phone reserved on your account is no longer in use, please download the application form, scan or photograph it after completing it, and send it together with other supporting documents via your member email to: infosec@west.cn. Customer service will handle it manually.

The required materials are as follows:

Individual users must provide: scan or photograph this application form after signing it, and a photo of the user holding their ID card.

Enterprise users must provide: scan or photograph this application form after affixing the company seal, a photo of the handling person holding the business license copy, and a photo of the handling person holding their ID card.

Note: Security question/answer information is an important measure for verifying member identity; please keep it safe. Security question/answer verification is required for domain transfer, server reinstallation, and other operations.