西部数码 Business Renewal Notification Rules

1. Notifications for direct customers:

Email notifications will be sent for all services 30, 15, and 5 days before expiration respectively. During the grace period, another notification will be sent 5 days after the domain expires.
SMS/WeChat notifications will be sent 5 days before expiration for all services (customers who have linked WeChat will only receive WeChat)

The prerequisite for the above notifications is that customers need to leave correct contact information. Please check in the http://www.west.cn/usermanager/ Management Center whether your mobile phone number and email address are filled in correctly,  Please add noreply@west263.net to your email's "whitelist", so that renewal notifications and other emails will not be identified as spam by the system!

Special note: The delivery rate of emails and SMS is relatively low, and no telephone notifications will be made for domain services. Therefore, we strongly recommend that you bind WeChat in the Management Center. Receiving renewal notifications via WeChat is currently the reminder method with the highest delivery rate.

Scan the QR code in the Management Center, as shown below:

At the same time, we also remind you to pay attention to the expiration date of the service yourself. For domains and virtual hosting, within 30 days after expiration, the website will forcibly display: Your domain (host) has expired, please renew it in time. As long as you visit your own website during the service expiration period, you can also see the renewal reminder, avoiding the risk of data being deleted.

Friendly reminder: SMS notifications and emails are automatically sent by the system. It cannot be ruled out that some users may not receive notifications due to network reasons, spam emails, or other issues. Our company does not guarantee that customers can 100% receive notifications. Please pay attention to the expiration status of your services yourself.

2. Notifications for agents:

Email notifications will be sent 30, 15, and 3 days before service expiration respectively;

Whether WeChat and SMS notifications are enabled, please log in to the Management Center >"Change Notification Options" to set them yourself: http://www.west.cn/usermanager/agentinform.asp

3. For direct customers under agents:

Agents, please log in to the Management Center >"Change Notification Options" to set it yourself: http://www.west.cn/usermanager/agentinform.asp

We strongly recommend that you actively pay attention and renew products before the product or service expires. If a product is not renewed in time due to the user's own reasons (including but not limited to: forgetting to renew, not confirming whether the renewal was successful, not seeing the renewal notification, etc.), the losses incurred shall be borne by the user.

If you have any questions, please consult our Customer Service Department. View my renewal notification records>>>