Why has the domain name been submitted to the registry but is not under my account?

I. Reference time for completing domain inbound

1. 阿里云, 新网, 腾讯云, 商务中国, 聚名

The system automatically processes inbound requests. About 3~10 minutes after you transfer the domain, inbound can be completed automatically (provided that an inbound record has also been submitted on our platform). If there is any exception, please first refer to Sections II and III below for troubleshooting.

2. Other external platforms

For other external platforms, inbound requests are processed manually, so please wait patiently. During normal working days, inbound can be completed in about 30 minutes; during non-working days, it can be completed within 1 day. If you have an urgent domain that needs to be processed, please contact online customer service or submit a ticket, and our company will process it as soon as possible.

 

II. The domain has not yet been transferred on the external platform

If the domain inbound status is Pending, but you have not yet transferred the domain on the external platform to our company's account on the external platform, please first perform an inter-account domain transfer on the external platform (or perform a 0-yuan domain push) to our company's account on the external platform.

Related operation help documents, please see:

• 阿里云 domain external inbound process

• 新网 domain external inbound process

• 聚名 platform domain external inbound process

• 商中在线（商务中国） domain external inbound process

• 腾讯云 domain external inbound process

• 中国数据 domain external inbound process

• 易名 domain external inbound process

• How to transfer 阿里云 domains to 西部数码?

• How to transfer 新网 domains to 西部数码?

• How to transfer 腾讯云 domains to 西部数码?

• How to create a domain information template and complete real-name verification?

  
  

  III. The domain has already been transferred on the external platform

The domain has already been transferred between accounts to our company on the external platform (including completing domain push), and the external domain inbound application you submitted has been completed, but the domain is not under your account. This is usually because the domain has already been inbound under another member account of our company. Please refer to the following methods for verification and handling.

1. Please first contact the party who communicated with you regarding this domain inbound matter to verify and confirm. If the other party submitted the domain inbound application earlier than you, you can communicate with them and ask them to transfer the domain to your 西部数码 member account for management through our company's Management Center - Domain Management - Other Items - Product Transfer Out.

2. If there is a dispute over the account for the domain inbound, please provide your screenshots of the domain inbound operation and completion on the external platform in the ticket. Our company's staff will intervene for review, and the matter will ultimately be handled according to the specific review results. The review period is one working day.