Other common questions about purchasing cloud servers

1. How many websites can one cloud server host? Are there domain name and traffic limits?

Answer: Cloud servers can host multiple websites. Cloud servers have no traffic limits (except Hong Kong/Taiwan data centers). Theoretically, users can host countless websites on a cloud server, but the number of websites a cloud server can carry is affected by its own configuration. Therefore, the number of websites that can be hosted is also limited by resource usage.

In addition, note the following:

Data centers adopt a whitelist system. Mainland China data centers limit60 whitelist entries, Hong Kong/Taiwan limit200 whitelist entries/USsk data centers limit300 whitelist entries. Hong Kong/US data centers have no whitelist limit. Adding a whitelist costs20 yuan/entry.

In addition, the number of websites that can be placed on a cloud server is also affected by ICP filing policy. There is a limit on the number of websites filed on the same host. For one cloud hostIP, ICP filing for 10 websites is provided free of charge (5 if the purchase duration is less than 2 months). Under one website, at most15 domain names can be submitted.

2. Can a cloud server add an independentIP?

Answer: Hello. Currently, the Asia dual-line Hong Kong route can add IPs separately. Other routes currently do not support adding independentIPs.

3. I am buying a cloud server now. Which data center should I choose? Can it be upgraded later?

Answer: Hello. Elastic cloud servers have elastic configurations. After purchase, you can freely upgrade or downgrade in the backend, and changes to the data center, operating system, etc. are also supported. For routes, please refer tohttp://www.west.cn/faq/list.asp?unid=838 or consult our company's business specialist.

4.I don't know how to configure the environment. Will you help configure it?

Answer: Hello. If you don't know how to configure the environment , we recommend that you choose our company's windows system+ system with commonly used software. Our company can install website building assistant software for you (it integrates the commonly usedasp+php+asp.net environment). You can use this software to build websites. It is very simple and easy to operate. We can also provide some help documents for your reference.

For related usage questions, please refer to http://www.west.cn/faq/list.asp?unid=595

5.My data is with another company. I want to transfer to your company. Can you help migrate the data?

Answer: Hello. We very much welcome you to purchase our company's host. Because we are not familiar with your data situation, to avoid errors during migration, after purchasing our host, please migrate the data yourself. Generally, use rar on the original server to package and compress the data, then use 迅雷 on the new server to download it and decompress it.

6.If I choose a standard-configuration elastic cloud server, how much traffic can it support / how many people can be online?

Answer: Hello. We are very sorry, but there is no exact conclusion on how much traffic it specifically supports. It depends on how many resources the website uses and how many times eachIP visits webpages. We suggest that you first purchase and open the website, and later look based on statistics. If it is insufficient later, you can upgrade the host.

7. I need to buy multiple servers. Can I build an intranet and do load balancing?

Answer: Hello. If you purchase our company's elastic cloud servers, as long as they belong to the same physical data center and are under the same member account, you can build an intranet. Regarding load balancing, you can viewhttp://www.west.cn/services/CloudHost/fzjh.asp 

8. Can 西部数码's cloud server temporarily increase bandwidth? How to do it?

Answer: Yes. The specific steps are as follows:

A: Package cloud server

You can go to your Management Center--Business Management--DedicatedIP Host Management--Manage--Bandwidth   to increase bandwidth here. Increasing bandwidth cannot be temporary; the expiration time is the same as the host expiration time. In addition, bandwidth increase prices differ by data center, and the minimum Mbps sold also differs.

See details:http://www.west.cn/services/VPSServer/vpsfaq.asp 

B: Elastic cloud server

You can go to your Management Center--Business Management--DedicatedIP Host Management--Manage--Upgrade to increase bandwidth here. If you only want to increase bandwidth for a period of time, you can also temporarily increase it by day, billed by day.

9.Can I manage the cloud server myself? Is there an independent management panel?

Answer: Hello. You can manage it yourself. Cloud servers are managed via remote login. When choosing an operating system, for a Linux system you can choose a system preinstalled with the wdcp panel. At the same time, in the Management Center-Business Management-Dedicatedip Host Management, you can also perform operations and management.

10. What is the difference between an elastic cloud server and a dedicated server?

Answer: Hello. A cloud server is a cluster host with elastic configuration and can be freely upgraded or downgraded. A dedicated server is a single physical machine. If a failure occurs, downtime for repair may be required, while the single point of failure of a cloud host is almost0. For a host performance comparison, please refer to:http://www.west.cn/services/CloudHost/vs.asp

11. Can an intranet be built?

Answer: Cloud servers purchased under the same member account and in the same physical data center can build an intranet. Please purchase with confidence.

12. Are your cloud servers dedicated servers?

Answer: Sorry, no. Cloud servers are more cost-effective. If you need to connect external devices to the server (such as a dongle), we recommend choosing a dedicated server.

13. I purchased virtual hosting. How do I upgrade to a cloud server?

Answer: Please purchase a new cloud server first. After successful purchase, please migrate the data to the newly purchased server yourself. After migration is complete, you can contact us to prorate the time of the current virtual hosting, and then the remaining time can be prorated to renew your newly purchased cloud server.

14. What after-sales services do you include?

Answer: Our company provides 7*24 technical support to ensure the host is in normal operating status.

Services we provide: consulting about functions and services related to 西部数码 cloud server products, fault diagnosis of operations or system issues related to 西部数码 cloud resources, and issues related to the 西部数码 cloud host management console or other 西部数码 official tools.

Services we temporarily do not provide: 1. Code development  2. Debugging of third-party software  3. Daily operation and maintenance services 

For third-party software and applications (such as PHP+Mysql configuration, pseudo-static settings, website malware removal, etc.), they fall within the scope that customers should handle themselves. For customers who really do not understand technology, we can also provide paid services. For specific charging standards, see: http://www.west.cn/services/server/vip_vps.asp 

15. Can memory, hard disk, and bandwidth be additionally upgraded?

Answer: Yes. Our company's elastic cloud servers can upgrade CPU, memory, bandwidth, and hard disk at any time in the management backend (the hard disk can only be upgraded, not downgraded).

16. How is the upgrade charged?

Answer: For upgrade prices, please refer to the system prompt and view in Management Center-Business Management-Dedicated ip Host Management-Upgrade.

17. There is some negative news online about you. How can I trust you?

Answer: Most companies have negative news. For the service industry, it is difficult to make 100% of customers satisfied. But generally speaking, the vast majority of customers are very satisfied with our products and services. In the customer reviews on our homepage, there are many customers who give us positive reviews. Our company has been operating for more than 10 years and is currently among the top three in the industry. Over a million customers have chosen us, which indirectly shows that our products and services are very competitive.

18. Will the IP change when the server upgrades hardware configuration or bandwidth? Will data be lost? What impact does it have on the server?

Answer: After the server upgrades hardware configuration or bandwidth, the IP will not change, data will not be lost, and you do not need to redeploy the environment or migrate data. Generally, upgrading CPU and memory, or hard disk requires restarting the cloud server. Upgrading bandwidth does not require stopping your cloud server.

19. Question: What is the default system disk size for Linux and Windows? Can the size be customized/changed?

Answer: The system disk size is 30G. The size is fixed and cannot be changed. It is recommended to install software and databases on the data disk. Based on the actual application of tens of thousands of users, the situation of insufficient system disk basically does not occur. In individual cases, the user has too many logs or junk files on the C drive; after cleaning, it is completely sufficient.

20 Question: How long does it take to restart the server from the console?

Answer: The restart operation of a cloud server generally takes 5-15 minutes. If startup encounters file system self-check scanning, it will also affect the restart speed. If it is not successful for a long time, please submit an after-sales support ticket to seek help from after-sales staff.

21. There is no operating system version I want. Can I install the operating system myself?

Answer: Yes. After purchase, you can upload the operating system ISO file yourself in the control panel and install the operating system version you need yourself. This function costs 80 yuan.

You may also want to know:

How to purchase a cloud server?

What is a cloud server?

How to choose a suitable cloud server?

What functional services do cloud servers have?