Appeal Process for Management Rights of User Virtual Host/Enterprise Email/Cloud Host Products

If the business to be transferred is Hosting, Email, SQL Database, or Cloud Host products, and the transferor is willing to cooperate, please negotiate with the transferor to transfer through online operations. Currently, transferring the business by other methods is not supported.

If the original purchaser's account is an agent account (except when the purchasing account is a direct customer or senior member) and no longer provides services or cannot be contacted, how to manage Virtual Host/Enterprise Email/Cloud Host products during the validity period (if the product has expired, it will no longer be accepted):

1. If you have a business management password, please manage the business yourself through the control panel http://www.myhostadmin.net/, and after the business expires, you can back up the data yourself and purchase again.

2. If you do not have a business management password, please prepare appeal materials according to the following instructions:

1). FTP username/email domain/server ip;

2). Business purchase proof (such as business purchase contract, purchase platform URL and username, password, etc.);

3). Business payment proof (such as Alipay bank transfer record, invoice, etc.);

4). Website entity information (for individuals, please provide a photo of holding your ID card; for enterprises, institutions, or social organizations, the applicant should hold the corresponding business license or organization code certificate and take a photo of the original, and provide the handler's authorization letter (stamped with the unit's original seal))

5). Other supplementary materials: such as screenshots of the purchase platform, chat records with the seller mentioning the ownership of this business or other materials that can prove that you are the purchaser of this host or email service, etc. (Manual appeal is limited to coordinating host management rights and does not support other claims.)

Please send the appeal materials listed above by email to our company's appeal center email: appeal@west.cn to manually appeal for the management password (the management password of a Cloud Host refers to the initial password, not the remote password). After receiving the materials, our company will further investigate and reply with the processing result within 5 working days.  

Domain dispute, manual appeal, and transfer process: https://www.west.cn/faq/list.asp?unid=2264