[云合伙人] Why is the account registered through my referral link not associated?

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    Regarding the situation where a customer registered an account through a promotion link but no association was established, there are mainly the following 3 reasons:

1. The customer changed browser or terminal device during registration (e.g., switching from WAP to PC), causing the promotion ID to be lost, so no association could be established;

2. The customer has registered multiple accounts with our company, and the other accounts do not meet the target customer conditions, or have already been associated by another Cloud Partner.

        Target customer: a newly registered ordinary member who has never made a purchase (not an agent of our company or any form of partner)

3. The system determines that the promotion is invalid: the Cloud Partner and the target customer are the same person, so no association can be generated.

        Same-user multiple-account determination criteria: include but are not limited to, based on associated information of different 西部数码 accounts during registration, login, and use, 西部数码 determines that they are actually the same customer, such as the same ID document, mobile phone number, payment account, device, IP, address, etc.

    Therefore, it is recommended: if you need to register an account and place an order on behalf of a customer, operate remotely as much as possible, and do not use the same information to register an account, to avoid being determined by the system as the same user and thus unable to establish an association.

    For more questions, please see [Help Center] at the bottom of the special topic page: https://www.west.cn/active/tuijiannew/  or contact our online customer service.

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