West.cn Illegal and Non-compliant Domain Name Management Regulations and Measures

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If a domain name contains illegal or non-compliant information or other abuse, 西部数码 will, in accordance with the "西部数码 Domain Name Registration Agreement", "Domain Name Registrant Rights and Responsibilities", "Cybersecurity Law", "Measures for the Administration of Internet Information Services", and other laws, take measures such as suspension or suspension after notification for the domain name. The specific enforcement measures and classifications are as follows:

I. Types of illegal and non-compliant domain names accepted

1. Obscene, pornographic, and vulgar category

Directly exposing or describing human sexual parts; pornographic text, audio, and movies prohibited from dissemination; recommending obscene and pornographic websites;

Links, images, text, live-stream content, and pornographic video chats containing vulgar information;

Content of a privacy-invading nature such as wardrobe malfunctions, covert photography, and exposed private parts;

Illegal sexual drug advertisements, STD treatment advertisements, and related content;

Content advocating violence, malicious abuse, malicious defamation, insulting others, etc.

2. Prohibited goods category

Drugs, hallucinogens, botulinum toxin, stimulants, triazolam, knockout drugs, etc.; firearms, explosive items, crossbows, information on making atomic bombs and other weapons; taking exams on behalf of others, selling exam answers, forging certificates, issuing false invoices, counterfeit banknotes, mobile phone eavesdropping devices, invisible earphones, pinhole cameras and other products prohibited by the state from sale or trafficking; police or military equipment, etc.

3. Sensitive information category

Information explicitly prohibited by the "Constitution of the People's Republic of China" and the "Decision of the Standing Committee of the National People's Congress on Maintaining Internet Security", the "Measures for the Administration of Internet Information Services", as well as all types of information explicitly prohibited from dissemination by other laws and regulations.

The nine categories of information strictly prohibited by the "Measures for the Administration of Internet Information Services" include:

Content opposing the basic principles established by the Constitution.

Content endangering national security, divulging state secrets, subverting state power, or undermining national unity.

Content harming national honor and interests.

Content inciting ethnic hatred or ethnic discrimination, or undermining ethnic unity.

Content undermining the state's religious policies, or promoting cults and feudal superstition.

Content spreading rumors, disrupting social order, or undermining social stability.

Content disseminating obscenity, pornography, gambling, violence, homicide, terror, or soliciting crime.

Content insulting or defaming others, or infringing upon the lawful rights and interests of others.

Content containing other content prohibited by laws and administrative regulations. For example: malicious slander, attacks on national leaders, creating or spreading rumors, leaking state confidential information, etc.

4. Gambling and fraud category

Online gambling; phishing websites and online fraud.

5. Non-compliant domain names mentioned in notices issued by domain registries or other superior competent authorities.

II. Sources for obtaining illegal and non-compliant information

1. Internal company self-inspection and self-check

2. Ministry of Public Security and network supervision departments of public security organs in various localities

3. Ministry of Industry and Information Technology and communications administrations of provinces and municipalities

4. National Internet Emergency Center (CNCERT/CC)

5. China Anti-Phishing Alliance

6. 12321 Network Bad and Spam Information Reporting Center

7. China Internet Illegal and Bad Information Reporting Center

8. Basic telecommunications operators and company-operated data centers in various localities

9. China Internet Network Information Center CNNIC

10. Reports or complaints from customers/rights holders

11. Complaints from domestic and foreign network security agencies

III. 西部数码's methods for handling illegal and non-compliant content

Based on the source and severity of the illegal information, the handling methods are as follows:

1. Through self-inspection or upon receiving reports or complaints from customers/rights holders, we will notify the domain name owner and the holder of the account where the domain name resides by email to delete the illegal and non-compliant content within the prescribed time and to rectify or shut down the website. If you show no sign of rectification or provide no reply within the prescribed time, our company can only first suspend your domain name/website service.

2. If a superior competent authority notifies us to immediately delete illegal information or suspend domain name resolution, we will directly suspend the domain name/website service according to the requirements of the superior competent authority. When waiting for user inquiries, we will inform whether it can be unlocked and other information.

3. For domain names for which a superior authority or registry issues a requirement to suspend resolution, prohibit transfer, etc., after suspending resolution, our company will also restrict functions such as domain name transfer, trading, push, and ownership transfer.

4. For domain names with obvious abuse violations such as gambling, phishing, and fraud, or for malicious defamation where no timely reply or handling is given after notification, 西部数码 has the right, while preserving screenshots of the illegal information, to directly suspend the domain name to avoid malicious impact.

Warm reminder: In order for you to receive notification emails promptly and accurately, please add abuse@west.cn and westabuse@gmail.com to your email whitelist, and ensure that your contact information is true and accurate, so as to avoid unnecessary losses caused by inaccurate contact information. At the same time, if you do not receive notification emails due to your own email issues, you shall bear the responsibility yourself.

IV. Domain name/website violation report tracking instructions

After a complaint about a non-compliant domain name is handled, our company will notify the complainant by email or phone for verification. After confirmation, our company will close the complaint and add the domain name to the program pending investigation list, waiting in the queue for review.

V. Methods for reactivating domain name/website services that have been suspended

Based on the source of the illegal and non-compliant notice and the severity of the circumstances, the specific reactivation methods are classified as follows. You may also submit a ticket to contact a domain name specialist for verification and consultation:

1. Reactivation methods after service is suspended due to illegal information discovered through self-inspection or reports or complaints from customers/rights holders.

① Completely remove the illegal information as required and strengthen website security management.

② Please go to Management Center - Account Certification - Account Management - Scan the QR code to complete enhanced real-name verification.

③ Submit a ticket or reply to the email to apply for reactivation of the website, promise not to use the domain name for malicious infringement, abuse, or other non-compliant or illegal uses, and acknowledge that if it is again complained of and the complaint is verified, 西部数码 has the right to suspend the domain name without restoring it. After 西部数码 receives the reactivation application, it will process it within 1 working day and restore resolution for domain names that pass review.

2. Reactivation methods for domain names suspended upon notice from a competent authority

If the instruction to close and suspend rights is issued by a government competent authority, domain names/websites explicitly notified for handling may only be restored/reactivated after obtaining explicit permission from the department that issued the notice.

3. Tutorials for applying to reactivate common non-compliant and illegal domain names

CNNIC help on applying for unlocking after a domain name is locked for bad application (limited to .cn/中国 suffix)

https://www.west.cn/faq/list.asp?unid=914

CNNIC enhanced real-name verification help for bad application domain names (limited to .cn/中国 suffix)

https://www.west.cn/faq/list.asp?unid=2251

Standards for submitting and filling in enhanced real-name verification materials for bad domain names

https://www.west.cn/faq/list.asp?unid=2263

Process for applying to unblock domain names placed on HOLD upon notice from the National Internet Emergency Center

http://www.west.cn/faq/list.asp?unid=907

Help with applying to unlock domain names notified through police-enterprise collaboration

https://www.west.cn/faq/list.asp?unid=2287

VI. Methods for applying for unlocking after a domain registry suspends the domain name

1. .xyz domain names

Visit https://www.virustotal.com/zh-cn to check whether there is abuse.

Registry address for applying for removal: https://gen.xyz/account/submitticket.php?action=unsuspend

Common abuse monitoring organizations:

https://www.virustotal.com/#/home/upload

http://www.surbl.org/surbl-analysis

https://admin.uribl.com/

https://www.spamhaus.org/lookup/

Please remove the blacklist on each detection website, then contact the registry at xyzabuse@gen.xyz to apply for unlocking.

2. .CN domain names

CNNIC help on applying for unlocking after a domain name is locked for bad application (limited to .cn/中国 suffix): https://www.west.cn/faq/list.asp?unid=914

CNNIC enhanced real-name verification help for bad application domain names (limited to .cn/中国 suffix): https://www.west.cn/faq/list.asp?unid=2251

3. .club domain names

Read the club registry Acceptable Use Policy at http://www.nic.club/terms, pages 22-23.

The owner should write an email stating that they have read and accepted the club registry's policy, and promise in the email that the use of the domain name complies with the scope and constraints of the Acceptable Use Policy. Registry contact email: francis@get.club

4. .top domain names

1. Please fill in the "top Bad Domain Name Appeal Form" as required, sign/seal it, and take a photo.

2. Please provide identity verification materials of the appellant.

3. If there are too many domain names to fit in the "top Bad Domain Name Appeal Form", please use a separate attachment and note in the appeal form: please see the attachment for the domain name list.

After completing the above, please send the materials to: abuse@nic.top and service@nic.top

5. Radix registry

If the domain name is suspected of abuse and has been placed on hold by the registry, and you believe there is no abuse or wish to apply to remove the hold, please use the domain name owner's email to send an email to the registry at abuse@radixregistry.com for consultation.

6. .icu domain names

If the domain name is suspected of abuse and has been placed on hold by the registry, and you wish to apply for removal, please use the domain name owner's email to send an email to the registry at abuse@nic.icu for consultation.

VII. Frequently Asked Questions (FAQ)

Q: My domain name/website has been required by a competent authority to stop service. I have submitted a reactivation application. Why can it still not be restored/reactivated?

A: For domain name/website services that a relevant competent authority has issued a notice requiring to stop, restoration/reactivation service also requires our company to receive a restoration/reactivation service notice issued by the superior competent authority before we can restore/reactivate the service. 西部数码 cannot privately restore or reactivate your domain name/website service without receiving a restoration/reactivation service notice issued by the competent authority.

Please have the person in charge of the website contact the superior government department on their own to apply for restoration/reactivation of service.

Q: Why was my domain name/website service stopped without my receiving a notice?

A: Under normal circumstances, our company will notify by email. If you did not receive a notice, please check whether your contact email is correct and whether you have added the 西部数码 email to the whitelist.

For domain names with serious circumstances or those required by a superior notification to be immediately suspended, please understand that direct handling is necessary.

Q: I was defrauded. The fraudulent website uses domain name/website services provided by 西部数码. What should I do?

A: 西部数码 is only a domain name registration service provider, and website content is operated by users themselves. It is recommended that users report the case to a public security organ. Materials related to the report: copy of the company business license, copy of the legal representative's ID card, certificate of identity of the legal representative, letter of introduction, copy of the reporting person's ID card (for specific details, it is recommended to consult the public security organ).

At the same time, you may also report to a superior competent authority.

Illegal and Bad Information Reporting Center: http://net.china.cn/

12321 Network Bad and Spam Information Reporting Center: http://www.12321.cn/

National Internet Emergency Center Cybersecurity Reporting Center: http://www.cert.org.cn/

China Anti-Phishing Alliance Center: http://www.apac.cn/

Ministry of Public Security Information Network Security Reporting Website: http://www.cyberpolice.cn/wfjb/

China "Fighting Pornography and Illegal Publications" Website: http://www.shdf.gov.cn/

VIII. 西部数码 complaints and contact information

Domain name complaint method: https://www.west.cn/faq/list.asp?unid=926

Customer service contact: Ticket https://www.west.cn/manager/questionnew/index.asp

Email: abuse@west.cn

Phone: 028-62778877 ext. 3 for consultation

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